The destination log directory path where this data is stored and accessed from is %localappdata%\SaRALogs\UploadLogs. The table below provides information such as scenario type, data collection source, data collection path and data collection files. If the suggestion above doesn’t work, please. If issue remains, please also try Support and Recovery Assistant (SaRA) to analyze activation issue. To know more about what log files are created by the Support and Recovery Assistant, search for your scenario in the table below under the “Scenario” column and view the relevant information in the same row. Please remove the stored Credentials in the Credential Manager within Control Panel, go to User Accounts > Credential Manager > Manage Windows Credentials > Delete all Microsoft Office credentials. You can follow the question or vote as helpful, but you cannot reply to this thread. ![]() If you are unable to sign in, your log files will not be sent to Microsoft. uninstall microsoft support and recovery assistant 365 uninstall Need to uninstall and reinstall Microsoft support and recovery assistant 365 for Office. Note, if you are not signed into the Support and Recovery Assistant when you click Send, you will be prompted to sign in. Prepare SaraSetup.exe as a Win32 app for upload to Microsoft Intune. ![]() The steps to save the download will vary based on your browser. The following image is an example screen where log files are collected during a scenario and there are options to view the log files and to send the logs to Microsoft. Go to About the Microsoft Support and Recovery Assistant. ![]() The only time you would want to send log files from the Support and Recovery Assistant to Microsoft is when you are working with Microsoft Support and the log files need to be reviewed. When you run a scenario in the Support and Recovery Assistant, some log files may be created and you will be given an opportunity to send these files to Microsoft.
0 Comments
Leave a Reply. |